The Challenge

A multinational telco was falling behind its competition and understood the pressing need to transform into a responsive and market-driven innovation powerhouse.

The Approach 

We designed and implemented  an internal, nine month long accelerator program to foster a new way of thinking, doing, and delivering change across the whole organization. This was done by upgrading the innovation culture and methods, and then putting these newly learned skills into action in product innovation projects and new M&A processes.

The Opportunity

A rigid way of doing things can be transformed rapidly when the culture is adjusted as a whole, with a comprehensive set of state-of-the-art structures, habits, and tools. This is a powerful – and highly efficient – way to make a company’s bold vision and strategy a reality.

The Outcome

The accelerator program allowed the whole organization to become more collaborative and responsive to change. In addition, it facilitated several successful business initiatives and new products.

The Challenge

Mobility has seen a dramatic redesign over the past years with a Mobility as a Service (MaaS) layer on top of existing transport networks and solutions. A pioneering MaaS operator enlisted our help to refine and clarify their existing complex concept and build a service that helps people travel more efficiently and effortlessly.

 

The Approach 

To understand the requirements from both customer and stakeholder perspectives, we carried out in-depth interviews, co-creation sessions, and rounds of prototype validations. We then mapped various customer journeys, from pre-trip to post-trip, to identify the opportunities and barriers for success.

The Opportunity

The service can dramatically simplify onerous traveling by merging trip planning, payments, modes of transportation, and guidance into a unified experience. In addition, it allows ease of alignment with both personal preferences (time, values, budget) and contextual constraints (traffic, weather, etc.). 

The Outcome

The service is now available in several European cities, with the goal of global availability by 2022. It is built on an idea of integration with existing open transport data, network, and services, so it can be applied to most local contexts. 

The Challenge

The world of work is undergoing immense structural changes. To prepare for the future and help millions of people thrive in the job market, a public sector organization asked us to reimagine their purpose, devise a strategy, and define a service portfolio for meaningful growth and impact. 

The Approach

We took a deep-dive into future and current realities of work through foresight and ethnography. This provided clear insights and directions from both human and system perspectives. We then led a four-month-long strategy journey with the leadership team and employees.

 

The Opportunity

Traditionally, the focus across the public sector has been on providing unemployment services. Now this seems acutely reactive and the emphasis is shifting on helping people thrive with the constant change in the world of work. This major insight unlocked new opportunities across all strategic horizons.

The Outcome

We delivered an updated purpose, a clear set of strategic directions, a set of experiments to realize the strategy, and key indicators to track change. In addition, we built a new service portfolio from the human perspective to align all strategy work with actual human outcomes.

firstname.lastname@unknown.global

General inquiries: Liisa Holma +358 50 303 4373

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Katajanokanlaituri 5

00160 Helsinki Finland

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